If you can't get into your Agentr.ee account, you can reset your password yourself in a couple of minutes. This article also explains the login error message, what to do after too many tries, and how Google sign-in finds your account.
How to reset your password
- Go to the login page at agentr.ee/login.
- Click Forgot password? under the Password field.
- Enter the email address you use for Agentr.ee.
- Click Email password reset link. You'll see "We have emailed your password reset link."
- Open the email titled "Reset Password Notification" and click Reset Password.
- On the Choose new password page, type your new password in New password and again in Confirm password.
- Click Reset password.
- You land back on the login page with "Your password has been reset." Sign in with your email and new password.
You aren't signed in automatically after a reset, so step 8 is needed.
Password requirements
Your new password needs:
- At least 8 characters
- At least one uppercase letter and one lowercase letter
- At least one number
If the two password fields don't match, you'll see "The password field confirmation does not match."
How to fix the "Wrong credentials" message
When sign-in fails, the login page always shows the same message: "Wrong credentials. Please check your email and password." It appears for a wrong password, an email with no account, a typo in the email, and a temporary lockout.
- Check the email address for typos and extra spaces.
- Retype your password slowly, watching for Caps Lock.
- If you've tried 5 times, stop and wait about one minute before trying again. After 5 failed attempts, sign-in is paused for about a minute, even with the right password.
- If you signed up with Google, click Sign in with Google instead.
- Still stuck? Click Forgot password? and reset it.
How to sign in with Google
- On the login page, click Sign in with Google.
- Choose the Google account that uses the same email as your Agentr.ee account.
- You're taken to your workspace.
Google sign-in finds your account by email address only. If you pick a Google account with a different email, Agentr.ee creates a new, empty account and asks you to choose a username. That's not your real account. Sign out and sign in again with the right email.
Tips
- Reset links expire after 60 minutes. If yours has expired, you'll see "This password reset token is invalid." Just request a new link.
- Asking for a second link within a minute shows "Please wait before retrying." Wait a minute, then try again.
- If you see "We can't find a user with that email address," try the other email addresses you use. You may have signed up with a different one.
- Can't find the reset email? Check your spam or promotions folder.
- If you see "Your session expired," you were away for a while. Click Sign in and log in again.
Common questions
I signed up with Google. Do I have a password?
No. Accounts created with Google don't have a password, so email-and-password sign-in shows "Wrong credentials." Use Sign in with Google, or click Forgot password? to set a password by email. You can also add one from Your account once you're signed in.
I changed my login email and now Google sign-in makes a new account. Why?
Google sign-in looks you up by email. If your Agentr.ee login email no longer matches your Google email, Google sign-in can't find your account and creates a new one. Sign in with your new email and your password instead.
Is there a "Remember me" option?
No. There's no "Remember me" checkbox on the login page.
I still can't get in. Who can help?
Contact our support team. Tell us the email address on your account and what message you see.
Related articles
See How to change your email or password, Creating account and How to contact support or report a problem.