How to contact support or report a problem

Our support team can help with your account, your website, billing and anything that isn't working the way you expect. You can reach us three ways: the contact form, email or live chat. Use the same channels to report a bug or share an idea for a new feature.

How to send a message with the contact form

1. In the sidebar, under Help, click Contact support.
2. On the We're here to help page, find Send us a message.
3. Enter your name in Full Name.
4. Enter your email in Email Address. Use the email on your Agentr.ee account so we can find it quickly.
5. Describe what you need in How can we help? Your message must be at least 30 characters.
6. Complete the human check.
7. Click Send message.

You'll see a confirmation that we received your message. The form notes that we typically respond within 24 hours.

How to reach us by email or live chat

1. To email us, write to support@agentr.ee from any email account.
2. To chat, look for the chat widget in the bottom corner of your screen and click it.
3. Type your question. When you're signed in, the chat already knows your name and email, so you don't need to repeat them.

How to report a bug

1. Note the page where the problem happens. Copy its web address if you can.
2. Write down the steps you took, in order, and what you expected to happen.
3. Copy any error message word for word.
4. Take a screenshot of the problem.
5. Note your device and browser, for example "iPhone, Safari" or "Windows laptop, Chrome."
6. Send it all through the contact form, email or chat.

The contact form has no place for attachments, so email us if you want to include screenshots.

How to suggest a feature

There's no separate form for feature ideas. Send them the same way you'd ask a question: the contact form, support@agentr.ee or live chat.

1. Say what you're trying to get done, for example "send new leads to my team."
2. Explain how you do it today and what gets in the way.
3. Describe the feature you'd like to see.

Tips

• One problem per message makes it faster for us to help.
• If you get "You have already submitted," wait one minute or email us instead.
• If a page shows "Please refresh the page and try again. If the problem persists, contact support," refresh first. If it happens again, send us the steps that caused it.
• For AI Studio results that fail or never finish, check the troubleshooting article first. Many cases are solved there.
• For team pricing, use the separate contact sales page rather than support.

Common questions

How fast will I hear back?

The contact form says we typically respond within 24 hours. If something is urgent, email support@agentr.ee directly.

Can I delete my account myself?

No. There's no delete button in the app. Contact support from the email address on your account and ask us to delete it.

Do I need Pro to get help?

No. Free and Pro members can use the contact form, email and live chat.

My message won't send. What's wrong?

Check that every field is filled in, that your email address is valid, and that your message is at least 30 characters. If you see "There's been a problem with your submission," email us instead.

Related articles

See How to reset your password or fix login problems, What to do when an AI generation fails or gets stuck and What to do when changes aren't showing on your live site.