Our Terms of Use say that all purchases are non-refundable. That covers your Pro subscription and one-off AI credit packs. You can cancel Pro at any time, and you keep Pro until the end of the term you already paid for.
What the policy says
The rules come from section 6, "Subscriptions", of our Terms of Use. The cancellation paragraph reads:
"All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at support@agentr.ee."
In plain terms:
- No refunds on purchases. Pro payments that have already been billed and AI credit packs are not refunded.
- Cancel any time. There is no lock-in.
- You keep what you paid for. When you cancel, Pro stays active until the end of your current billing period. You won't be charged for the next cycle.
- Questions go to support. If something isn't working for you, email support@agentr.ee. The team will do its best to make it right.
Renewals, prices and downtime
- Automatic renewal. "Your subscription will continue and automatically renew unless canceled." You agree to be charged on a recurring basis until you cancel. Your billing cycle depends on the plan you chose.
- Prices. All payments are in US dollars. Sales tax may be added to the price. We may change the subscription fee and will tell you about price changes as the law requires.
- Downtime. "We do not offer refunds or credits for system downtime, maintenance windows, or service interruptions caused by factors outside our reasonable control." This includes provider outages and internet failures.
How to cancel
- Click your name or profile picture at the bottom of the sidebar.
- Choose Subscription & billing.
- Click Manage subscription. This opens your Lemon Squeezy billing portal.
- Cancel your subscription there and follow its prompts.
For what happens to your pages, custom domain and credits after your Pro period ends, see How to cancel your Pro subscription.
Tips
- Cancel before your renewal date if you don't want the next cycle. The date is on the Subscription & billing page under Current subscription.
- Only buy a credit pack you expect to use. Packs are purchases, so they are non-refundable.
- If a feature isn't working, contact support before you cancel. A fix may solve the problem.
- The Terms can be updated. Check the Terms of Use page for the current wording.
Common questions
Can I get a refund if I forget to cancel before renewal?
No. All purchases are non-refundable, including a renewal that has already been billed. After you cancel, you keep Pro until that new period ends. If you have a problem, email support@agentr.ee.
Are AI credit packs refundable?
No. Credit packs are purchases, so the same rule applies.
If I cancel in the middle of the month, do I lose Pro right away?
No. Your cancellation takes effect at the end of the current paid term. You keep Pro until then.
I was charged and something isn't working. What should I do?
Email support@agentr.ee. Describe what went wrong, and the team will do its best to help.
Related articles
See How to cancel your Pro subscription, How billing works, invoices, and payment methods, How to check your AI credits and buy credit packs and How to contact support or report a problem.